At Artroy, we take immense care in curating, packaging, and delivering every artwork. We want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

You may be eligible to return an artwork in the following circumstances:
• The artwork arrived damaged or broken during transit
• The artwork received is significantly different from what was described or shown on the website
• A manufacturing defect is present on the artwork or its framing
• The wrong artwork was delivered to you

Non-Returnable Items
• Custom or personalised artwork commissioned specifically for you
• Digital artwork files or downloadable content once accessed
• Artworks returned due to change of mind (subject to our discretion)
• Items that have been damaged after delivery due to improper handling
• Sale or discounted items unless faulty (clearly marked at time of purchase)

Return requests must be submitted within 7 days of receiving your order. After this period, we are unable to accept returns unless the artwork has a manufacturing defect discovered at a later date.

To initiate a return, please follow these steps:
• Step 1: Email us at support@artroy.shop with your order number and a description of the issue
• Step 2: Attach clear photographs showing the damage, defect, or discrepancy
• Step 3: Our team will review your request within 3–5 business days and respond with instructions
• Step 4: If approved, we will provide a prepaid return shipping label (for eligible claims)
• Step 5: Pack the artwork securely in its original packaging or equivalent protective materials
• Step 6: Ship the item back within 5 business days of approval

5.1 Approved Refunds
Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund within 5 business days.
5.2 Refund Methods
• Refunds are processed to the original payment method used at checkout
• Credit card refunds typically take 5–10 business days to appear on your statement
• Digital wallet refunds are usually processed within 3–5 business days
• Bank transfer refunds may take up to 10 business days depending on your bank

5.3 Partial Refunds
In some cases, only a partial refund may be granted, such as when an artwork shows signs of use or minor handling after delivery.

We only replace artworks if they are defective or damaged. If you wish to exchange for a different artwork, please contact us at support@artroy.shop to discuss availability and options.

• Return shipping is covered by Artroy when the return is due to our error or damage in transit
• If a return is approved for other reasons, shipping costs may be the buyer's responsibility
• Original shipping charges are non-refundable unless the return is due to our fault
• For international returns, customers are responsible for customs duties or import fees incurred

If your artwork arrives damaged, please document the damage immediately by taking clear photographs of the outer packaging, inner packaging, and the artwork itself. Contact us within 48 hours of delivery to file a claim. We will work with you and the courier to resolve the issue as quickly as possible.

For all return and refund enquiries, please contact: support@artroy.shop | Response time: 3–5 business days