Every artwork at Artroy is packed with professional care and love. We use specialist art packaging materials to ensure your piece arrives in perfect condition, wherever you are in the world.

• Standard orders are processed within 2–3 business days of payment confirmation
• Custom or made-to-order artworks may require 5–14 business days for preparation
• Orders placed on weekends or public holidays are processed the next business day
• You will receive a shipment confirmation email with a tracking number once dispatched

Standard Shipping
Estimated delivery: 3–7 business days after dispatch. Tracking is provided for all domestic shipments.
Express Shipping
Estimated delivery: 1–3 business days after dispatch. Express shipping rates are calculated at checkout based on the artwork size and destination.
Free Shipping
Free standard shipping is available on orders above the threshold amount displayed at checkout. This applies to domestic orders only.

We ship worldwide! International shipping timelines and charges vary by destination:
• Middle East & GCC: 5–10 business days
• Europe: 7–14 business days
• North America: 10–18 business days
• Asia Pacific: 8–15 business days
• Rest of World: 14–21 business days

International shipping rates are calculated at checkout based on artwork dimensions, weight, and destination country. Artroy is not responsible for delays caused by customs processing.

For international orders, please be aware:
• Import duties, customs fees, and local taxes may be applicable in your country
• These charges are the sole responsibility of the buyer
• Artroy has no control over customs clearance timelines
• We do not falsify customs declaration values or mark shipments as 'gift' to avoid duties
• If an order is refused by customs and returned to us, a restocking fee may apply

We take exceptional care in packaging every artwork:
• Canvases are wrapped in acid-free tissue paper and bubble wrap
• Framed artworks are protected with corner guards and foam padding
• All items are packed in rigid double-wall cardboard boxes
• Fragile labels and handling instructions are applied to all packages
• For large artworks, specialist wooden crates may be used for additional protection

Once your order is dispatched, you will receive a tracking number via email. You can track your shipment directly on the courier's website. For tracking assistance, contact us at support@artroy.shop.

Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier will leave a notification. Please contact the courier directly using your tracking number to arrange redelivery. Artroy is not liable for delays resulting from failed delivery attempts due to incorrect address or recipient unavailability.
Lost Packages
If your tracking shows no movement for more than 10 business days after dispatch, please contact us at support@artroy.shop. We will investigate with the courier and, if confirmed lost, resend the artwork or issue a full refund.

For all shipping-related enquiries: support@artroy.shop | artroy.shop